Data privacy statement

This data privacy statement covers the recording, processing and use of personal data collected on contact with you when you visit our website, when you inquire about, book or acquire services or telephone us. Please take a few moments to read the following document, which will inform you about the way in which Hotel Regina****Superior handles your personal data, which types of data are collected in the first place, how and for what purpose these data are used, to whom Hotel Regina****Superior will disclose these data and how Hotel Regina****Superior protects your personal data .

Your personal rights have the highest priority, and Hotel Regina****Superior is doing everything in its power to protect these rights.

All further data protection duties which may exceed this data privacy statement will remain unaffected. We refer to the provisions of the GDPR and DSG (2018) (Datenschutzgesetz, German Data Protection Act).

For what purposes does Hotel Regina****Superior record personal data?
Hotel Regina****Superior records and uses your personal data in order to offer you exemplary customer service, to enable convenient access to our website and provide the best possible range of service offers. In addition, your personal data help to keep you informed about the latest product announcements, special offers and other developments, which in our estimation could be of interest to you.

Processing of your data from access to our website is done as a result of our legitimate interest according to Art. 6 Section 1 lit. f GDPR and we save your data in the hotel software Elite.

In addition, we process data for the performance of a contract or to carry out pre-contractual measures following on your inquiry.
If you have no interest in being kept informed of the latest developments and provided with current product and service information, you can let us know this at any time.


What data are processed?
There are a number of situations in which your personal data can help Hotel Regina****Superior to offer you a better service. For example you might be asked to provide personal information when you initiate a booking or an inquiry.

In order to initiate or process a contract, we save the following data: first name and surname, postal address, telephone number, e-mail address and preferred method of contact or credit card data.

The data you make available are required for performance of the contract or for carrying out pre-contractual measures. Without these data, we cannot conclude an contract with you.

We always request only those data from you that are relevant to the situation in question.

 

In addition, Hotel Regina****Superior records information for market research purposes, in order to get to know our customers better and by this means offer you a more effective service. Furthermore, Hotel Regina****Superior records data regarding customer activities on our website. Hotel Regina****Superior can use these data to determine which items of information are genuinely of use to our customers and which areas of our website and internet services are of the most interest to you.


When and to whom will Hotel Regina****Superior disclose personal data?
Hotel Regina****Superior takes the protection of your personal rights very seriously. Hotel Regina****Superior assures you that the Hotel Regina****Superior does not sell or loan your contact information to other providers.

In order to offer you an exemplary service, Hotel Regina****Superior will under certain circumstances pass on your personal data to legal entities, who are however obliged to protect your data strictly in accordance with the data privacy statement. On occasion it can be of advantage to Hotel Regina****Superior make certain of your personal data available to other companies with which Hotel Regina****Superior has entered into a strategic partnership or who act for Hotel Regina****Superior, in order to provide products and services for you in our name. These companies can help us to process information, grant credit, carry out orders for customers, deliver products to you, administer and maintain customer data, make a customer service available, assess your interest in our products and services, undertake customer research or carry out surveys on customer satisfaction. These companies are also obliged to protect your personal data strictly in accordance with our data privacy statement to protect your personal rights. It may also happen that Hotel Regina****Superior is forced to disclose your personal data because of statutory provisions or legal procedures.

How does Hotel Regina****Superior protect your personal data?

Hotel Regina****Superior takes precautions, including administrative and technical, electronic and physical procedures, to protect your personal data from loss, theft and misuse, as well as against unauthorised access, disclosure, changes and destruction.

In some places, the website uses the industry standard SSL (Secure Sockets Layer). This guarantees the confidentiality of your personal information and of transactions made via the internet.

You yourself can help us and and take appropriate precautions to contribute to protecting your personal data on the internet. Change your password frequently. Use a combination of letters and numbers and take care always to use a secure web browser.

If in spite of all our efforts and precautions there should be data problems, we will report these to you immediately and to the supervisory body responsible.

Integrity of your personal data
Hotel Regina****Superior has put protective measures in place in order to ensure that your personal data will always be correct, complete and up to date for the intended purposes of use. Of course you have the right at any time to access the data you have made available and and change them. You can help use to ensure that your contact information and default settings are correct, complete and up to date. You can also request a copy of your personal data by contacting us at the e-mail address below.

Saving of log information
With every access of our internet page, our website records a series of general data and information via a data subject or an automated system. These are saved in the log files of the server. The following information can be recorded: the browser types and versions that are used, the operating system used by the accessing system, the internet page from which an accessing system reaches our website (known as the referrer), the sub-sites that are called at via an accessing system on our website, the date and time when the website was accessed, an Internet protocol address (IP address), the internet service provider of the accessing system and other similar data and information that serves to prevent hazards in the event that our IT systems are attacked. The use of this general data and information does not allow any conclusions to be drawn about the person concerned.

Use of cookies
Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They do not cause any damage. We use cookies to make our offering more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognise your browser the next time you visit.
If you do not want this, you can configure your browser so that it informs you when cookies are set and you can allow this on a case-by-case basis. Deactivating cookies may restrict the functionality of our website.

How can I configure cookie settings for my browser?
Each browser determines how it manages cookie settings. This is described in the help menu of every browser and explains how you can change your cookie settings.
This information is available for the relevant browsers by using the following links:
Internet Explorer, Safari, Chrome, Firefox, Opera
 

Web analysis
Our website makes use of the functions of the web analysis services based on Art. 6 section 1 lit. f GDPR:
Google Analytics (Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA)

Cookies are used for this purpose, which enable analysis of the use of the website by its users. The information that they create is transmitted to the provider’s servers and stored there.
You can prevent this by setting up your browser in such a way that it does not store any cookies.
We have concluded a data processing contract with the provider for this.

Your IP address is recorded but it is immediately pseudonymised (by deleting the last 8 bits for example). This means that only a general localisation is possible. The data is processed on the basis of the statutory provisions of Section 96 Par. 3 German Telecommunications Act [TKG] and of Art. 6 Section 1 lit. a (consent) and/or f (legitimate interest) of the General Data Protection Regulation [GDPR]. Our concern within the meaning of the General Data Protection Regulation (legitimate interest) is to improve our offering and our web presence. Since the privacy of our users is important to us, user data is pseudonymised.

Our company-wide commitment to protecting your personal rights
As mentioned above, Hotel Regina****Superior takes the protection of your personal rights very seriously. In order to guarantee the security of your personal data, the present guidelines are passed on to all employees and security measures to protect personal rights are strictly applied within the company.

The website contains links to websites of other companies. Hotel Regina****Superior is not responsible for the way these companies handle personal rights. Hotel Regina****Superior therefore recommends that you contact these companies to inquire about their data privacy statements.

Newsletter
You have the option of subscribing to our newsletters via the website. For this purpose, we require your e-mail address and a statement that you agree to receive the newsletter.

We use the hotel software from Elite (elitesolutionsgmbh, Hauptstraße 23, A 6401 Inzing – Tirol)

If you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration ("double opt-in"). After this confirmation, your e-mail address will be permanently saved in the Elite hotel software until you have unsubscribed from the newsletter or the data are deleted by us.

You can cancel your subscription to the newsletter at any time via the links given in every newsletter edition or by e-mail: office@hotel-regina.com. We will immediately delete your data that is related to the sending of the newsletter.


Your rights, in particular the right to object
If you have any questions or concerns regarding this data privacy statement, please get in touch with us. Send us a message (for contact data, see below).

You have the right to information about your personal data, as well as the right to correction or deletion or restrictions on processing, and also the right of objection to processing and the right to data portability.

If the use of your personal data is based on your consent, you can revoke your consent at any time.

Of course you may inquire of Hotel Regina****Superior as to which of your data are processed by Hotel Regina****Superior, where these data originate, for what purpose they are used and to whom they are transferred. Equally, you can of course correct data that are wrong or have improperly processed data deleted. The provisions of the German Data Protection Act apply.

Hotel Regina****Superior is entitled to make changes to the data privacy statement from time to time. If major changes are made, a message to that effect will be published on our website, together with the updated version of the data privacy statement.

You can claim your rights as listed above against Hotel Regina****Superior at any time. If you want to claim your rights, in particular if you want to revoke your agreement to the collection, storage or use of your personal data by Hotel Regina****Superior with future effect, please contact us informally by e-mail or by post at:

Hotel Regina Fiegl GmbH
Dorfstraße 101
A-6450 Sölden
+43 5254 2301
office(at)hotel-regina.com

If you are of the opinion that the processing of your personal data by us is in breach of the current data protection act or adversely affects your rights to data protection, you can contact the supervisory authority with a complaint of a breach of data protection rights and your claims. In Austria this is the Data Protection Authority.If there is a data protection officer – please name this person and give contact details.

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